Get what you Expect from your Team
In my work on leadership teams over the years, I’ve often heard the term “inspect what you expect”. But how do you actually get what you expect? It really boils down to this statement more accurately…
You get what you INSPECT, not what you expect.
Yes, even with a great team of people who you adore, you must still check-in on the work that you expect to be completed. Unfortunately, we cannot simply train someone once, and then expect that they will do everything to meet our expectations forevermore.
Why not?
Not getting what you expected can happen for a variety of reasons:
A team member has outgrown their role and is unmotivated
They thought they were improving the process (you disagree)
They are going through something personal and are distracted/unfocused
They misunderstood your initial training
The SOPs are out of date or non-existent
They’ve asked questions and never got a response
Bottom line: someone has to be available daily to check on the team - both the person and their work.
In the early stages of your business when you are the team’s GO TO, it makes sense that you are the one to own the oversight role. But as your business grows beyond 6-Figures, you cannot be the one to manage that things are being done correctly. It simply does not make sense for the CEO to be the one with eyes on what's happening day-to-day. And, there comes a point in time where you begin to be the bottleneck because you should no longer be this person.
That’s the beautiful thing about bringing me, a Certified OBM® on to the team – I am responsible for making sure the right THINGS get done at the right TIME, in the right WAY, by the right PEOPLE.
Hours of time/trouble/headaches/omg! moments are saved when you have the eyes of a management expert in your business – I INSPECT, so you get what you EXPECT. Schedule a call and let’s chat!
